Shipping Policy

Please note - times may vary due to delays. Majority of parcels should arrive within 2-4 weeks however due to unforeseen changes/delays we will not take responsibility for parcels taking longer than expected as we have no control over this situation. 

International Express is also an option with an approximate delivery time of 2 weeks - please note this is an estimate and again shipping times and wait periods are out of our control.

*$8.00 Regular Australia Post/Sendle

$12.00 Express shipping in Australia 

**We offer FREE SHIPPING for all orders over $120.00 for Australian customers only. 

*Unless an item in your order is a pre order item, we do our best to pack and send orders within 24 hours.

**FREE SHIPPING not available for heavy items.

 

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges are not included on our website and must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.

If you have any questions regarding overseas duties and custom charges you should contact your local customs office for more information. Pip and Lenny cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned and Pip and Lenny will not be held responsible for any loss of funds as a result of this occurrence.

PLEASE NOTE: We comply with Australian export regulations. We are therefore required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift' to bypass or reduce customs fees even if the order is placed with the intention of sending to a gift recipient.