There are delays with Australia Post regular and express shipments. It is very likely that the normal 4-5 (regular) and 1-2 (express) business day waiting time will be extended due to less commercial flights and border restrictions. We apologise for the inconvenience. At this stage Australia Post has advised it could be 10 business days for regular post and 3-4 days for express. This is unfortunately out of our control. We will continue to ship your order in most cases, on the same day or following business day.
ATTENTION INTERNATIONAL CUSTOMERS - unfortunately due to COVID19 there are delays with Australia Post International shipments. It is very likely that the normal 10-14 business day waiting time will be extended. Parcels can take 4-6 weeks to arrive due to less commercial flights and border restrictions. We apologise for the inconvenience. Please note - this is the estimate given to us by Australia Post, times may vary due to delays. This is an unforeseen change and we will not take responsibility for parcels taking longer than the stated time as we have no control over this situation.
International Express is also an option with an approximate delivery time of 2-3 weeks - please note this is an estimate and again shipping times and wait periods are out of our control.
Pip and Lenny offers Australia-wide and International shipping.
Postage charges are as follows:
*$8.50 Regular Australia Post (tracking no) 3-5 business days within metro Australia
$12.00 Express shipping in Australia
$20.00 Australia Parcel Post International
**We offer FREE SHIPPING for all orders over $150.00 for Australian customers only.
*Please allow up to 3 business days for orders to be packed.
**FREE SHIPPING not available for heavy items.
CUSTOMS AND DUTY CHARGES
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges are not included on our website and must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.
If you have any questions regarding overseas duties and custom charges you should contact your local customs office for more information. Pip and Lenny cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.
Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned and Pip and Lenny will not be held responsible for any loss of funds as a result of this occurrence.
PLEASE NOTE: We comply with Australian export regulations. We are therefore required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift' to bypass or reduce customs fees even if the order is placed with the intention of sending to a gift recipient.