Returns Policy

At Pip and Lenny we want you to love your purchase as much as we do.

We thoughtfully select our products and ensure they are of the best quality, sustainable and comfortable for your littles.

If however, your item is faulty we will happily offer an exchange, refund or store credit under the following conditions.

Returns

Our policy lasts 14 days. If 14 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused with tags on and in the same condition that you received it. 

To complete your return, we require proof of purchase (order confirmation or number).

Please do not send your purchase back to the manufacturer.

After contacting us in regards of your return please send to:

ATT: Returns Officer
Zorich Group C/O Pip and Lenny
242 Port Rd
Hindmarsh SA 5007

Refunds (if applicable)

Please contact us via email prior to sending the items you wish to return.

Once your return is received and inspected, we will send you an email to notify you that we have received it.

If the refund is approved, it will then be processed and a credit will be applied to your credit card or original method of payment. We can also offer a store credit where appropriate.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@pipandlenny.com.au and send your item to:

Zorich Group C/O Pip and Lenny
242 Port Road
Hindmarsh SA 5007

Shipping

To return your product, you should mail your product to:

Zorich Group C/O Pip and Lenny
242 Port Rd
Hindmarsh SA 5007

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.